Shipping policy
🚚 Shipping Policy — Pawtopia Shop
At Pawtopia, We work hard to get your pet's goodies to you as fast as possible! 🐾
⏱️ Processing Time
All orders are processed within 1-2 business days after payment confirmation — including weekends! 🙌
📦 Estimated Delivery Time
- 🇺🇸 United States: 3-5 business days after processing
- 🌍 International: 7-21 business days depending on destination and customs clearance
🆓 Shipping Costs
- United States: Always FREE — no minimum order required!
- International: Calculated at checkout based on destination
📧 Shipping Confirmation
Once your order ships, you'll receive a confirmation email with your tracking number within 24 hours.
📍 Tracking Your Order
Use your tracking number to follow your package every step of the way. Tracking updates may take 24-48 hours to appear after your order ships.
🎄 Holiday & Peak Season
During holidays and peak seasons, processing and delivery times may be slightly longer than usual. We'll always notify you of any delays!
📦 Lost or Damaged Packages
If your order arrives damaged or goes missing, contact us at support@pawtopia-shop.com within 30 days of the expected delivery date with:
- Your order number
- Photo of the damage (if applicable)
We'll resolve it immediately — replacement or full refund, your choice! 🐾
❓ Any Questions?
📧 Email: support@pawtopia-shop.com 🌐 Website: pawtopia-shop.com/pages/contact
We respond within 24 hours, 7 days a week! 🐾